UK Bathrooms Relaunch

Dear UK Bathrooms community

Since our establishment in 2005, UK Bathrooms has been steadfast in its commitment to unparalleled quality, service, and a superior online experience. As we reflect upon our journey, we've recognised the importance of realigning with our foundational ethos and elevating the standards of service you've come to expect from us.

In a bold step to embrace our ethos more closely and to drastically enhance our offerings, we've made the decisive choice to temporarily pause trading on our primary website for an essential restructuring phase. However, it's crucial to note that all other sales channels, including quotes/projects and marketplaces, remain active and unaffected. For our website, this hiatus means we will temporarily halt new orders.

Additionally, certain existing orders may not be fulfilled. A comprehensive communication detailing the process surrounding these orders will follow shortly, and we deeply regret any inconvenience this might cause.

Our vision for this interim phase is clear: to evolve and emerge as an even more robust and customer-centric UK Bathrooms, ensuring our service levels not only meet but exceed your expectations.

To our cherished suppliers, we remain humbled by your continued belief in us. Your steadfast support and the conviction that we remain the best ambassadors for your brands—and the promises they carry to our shared customer base—fuel our motivation to elevate our service standards.

To our dedicated team, your commitment and unwavering passion for our mission are the cornerstone of our success. As we brace for an anticipated rise in customer inquiries, rest assured every question and concern will be addressed diligently.

While challenges await, we're confident that the feedback we receive—whether words of encouragement or constructive criticism—will be our guiding beacon. We're prepared to listen, learn, and pivot.

With a grand relaunch envisioned for mid-October, we are eager to showcase an array of premium designer brands, reflecting our renewed vigour, dedication, and commitment. Through this transformative journey, our core objective remains unchanged: to offer you, our valued customer, an unparalleled experience that resonates with our promise of quality and service.

Your understanding, trust, and continued support are greatly appreciated. We commit to keeping you informed every step of the way.

With heartfelt appreciation and optimism for our shared future,

Andrew, Peter, Graeme & the UK Bathrooms Team.